Support & Servicing Capabilities

Support & Servicing Capabilities

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Obsolescence Control

Obsolescence and change are major disruptive risks, particularly for certified systems. We mitigate these risks and ensure continuity of supply for agreed system configurations, extending the operational life of your application and delivering maximum through-life cost savings.

Bespoke SLAs

Our service level agreements are tailored to the needs of your application to deliver the highest levels of availability and productivity. We collaborate with you to determine pre-agreed turnaround times, allowing you to budget for any downtime with complete certainty.

Flexible support options

Our service level agreements can be customised to ensure your needs are met. We offer complete after-sales extended warranty packages, servicing, repairs, training and spares provisioning.

Easy online returns system

We operate an online RMA (Returns Merchandise Authorisation) service under our ISO:9001 quality management system.

Effective, efficient and lasting repairs

Our dedicated servicing teams are committed to repairing your equipment effectively and with rapid turnaround.

Preventative maintenance programmes

From an automatic filter replacement service through to cleaning, servicing and health checking, we optimise performance and reduce any risk of future issues occurring.

Trust Captec to Deliver

We’ve been in business since 1985, during which time we have built up an established track record as a Tried, Tested and Trusted designer and manufacturer of specialist computing platforms. Get in touch to learn how we can assist with your application.